Complaints Handling Procedure (CHP)
We are a firm being regulated by the Royal Institution of Chartered Surveyors (RICS). RICS requires that every regulated firm has Complaints Handling Procedure (CHP) in place.
To meet the regulations we have the following steps :
STEP ONE :
The first stage is internal, whereby the complaint is considered internally and only in case the successful solution of the problem is not possible then the second stage of the procedure comes into action.
If you have spoken to us about your complaint, please put the details of your complaint in writing.
We request that you put your complaint in writing to make sure that we have a full understanding of the reasons for your complaint.
STEP TWO :
Redress provider used by us
Dubai International Arbitration Centre (DIAC)
Baniyas Road, Deira
P.O. Box: 1457
Dubai, United Arab Emirates
Telephone Number: +971 (0)4 202 8343
If we are unable to agree on how to resolve your complaint then you have the opportunity to take your complaint to an independent redress provider, as approved by RICS Regulatory Board.